Refund policy

Exchange and Refund Policy

Last updated: 17 October 2026

NO GENERAL RETURNS OR REFUNDS
Dibbs does not offer a general return window or refunds for change of mind.

DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, please contact us as soon as possible. A continuous unboxing video is required for us to review a damage or defect complaint. Without an unboxing video, we cannot entertain a complaint for an exchange or refund.
If the complaint is approved, we will arrange an exchange for the affected item, subject to availability.

MISSING ITEMS
If an item that you ordered is missing from your parcel, please contact us as soon as possible and send a continuous unboxing video showing the parcel and the complete unboxing process. Without this unboxing video, the missing-item complaint will not be entertained.

SIZE-RELATED ISSUES
If the size does not work for you, Dibbs can help resell the garment. In this option, we will handle the resale and the related shipping process, and you do not need to send the garment back to us.
If you do not choose the resale option, an exchange may be arranged instead. Exchange charges are payable by the customer. This is an exchange arrangement, not a refund or general return.

CONTACT
To raise a complaint or discuss an exchange, email dibbs.help@gmail.com or message us on Instagram @dibbs.in.